T&W’s sales and marketing personnel conduct preliminary discussions with customers on potential projects. This discussion usually takes place after the signing of a confidentiality agreement (CDA). The two parties will exchange some information related to the project and agree on the scope and progress of the project. On this basis, the two parties will continue to work hard to ensure that the client project successfully executed.

Our sales and marketing personnel will provide customers with information about our services and capabilities, and in the process obtain a general understanding of customer requirements. In the early stage of this process, we will assign a project manager to be responsible for technical negotiation with the customer with the necessary support from various relevant departments, so as to reach a final customized agreement with our customer.

Once the agreement was reached, a project team composed of personnel from various departments led by the project team leader was formed. The project team includes personnel from various functional departments, including sales, research and development, production, QA/QC, procurement, and other departments necessary to ensure the success of the project.

The project manager is usually the key contact of the customer in T&W Group. The project manager will keep the customer informed of a series of progress from the start to completion of the project. Its main purpose is to ensure that the project can progress according to the corresponding time and budget and meet the quality standards expected by the client.